First Quarter 2022 Edition
Each newsletter, we feature one of our wonderful clinics, so you can get to know them better! This month we’re taking a peek inside the Merced clinic.
GSD Merced Fun Facts
- Dr. Pilkington joined Golden State Dermatology in 2018.
- The Merced team moved into their current building in October 2018. It’s their third location since David Pilkington, MD began building his practice in Merced in 1998.
- The new location took them from 7 exam rooms to 19!
- With more space at their new location, they can offer high volume Mohs many days of the week.
- GSD Merced has added CoolSculpting, started dermal fillers, increased their Botox volume, and soon will add SkinPen for microneedling!
- On their busiest days, they see up to 120 patients!
This month we welcomed Camilla McCalmont, MD to GSD. Along with her staff, she has joined Dr. Kathy Fang in our Albany clinic.
Coming Soon… Six new providers will be joining us at GSD this summer!
Dan Martin, Chief Operating Officer
Dan M. has a unique background. She was a physician in China, a critical care RN in the US, and is an experienced operational leader who has worked both in inpatient and outpatient services. For the last five years, she led the Dermatology Service Line at Sutter Health. With her diverse set of skills, she understands different perspectives from providers, staff, and operations which help to create an engaging, collaborative and problem-solving environment. Dan loves acrylic painting, reading and spending time with her family.
Daniel Diaz, Vice President, Network Development & Physician Services
Daniel has 15 years of healthcare experience having previously worked for Stanford Healthcare, Sharp Rees-Stealy Medical Group and most recently was the Executive Director of Provider Recruitment for Sutter Health – Bay Area prior to joining GSD. He brings his skills and experience in network development, growth, strategy and recruitment to the team. Dan was raised in the Bay Area and received his bachelor’s degree from UC Irvine. When not working, he enjoys spending time with his 14-month-old twin boys and playing golf.
Congratulations to our Inaugural Winners!
Employees of the Month:
Alina Argueta, Receptionist in Brentwood
Alina stepped up and has been handling front desk duties, daily balancing, and monthly inventory while being short staffed for months. She is a responsible, dedicated employee who deserves to be recognized for her hard work.
Sharmeen Ali, Medical Assistant in Mountain View
Sharmeena has stepped up and and stayed late, rearranging her PTO to cover where needed, once even covering two positions simultaneously while short-staffed. She is a hard-working team player who has contributed significantly to getting through a difficult staffing transition.
Department of the Quarter:
Dr. Dang’s Mohs Team
This team for travels to multiple locations, working long hours which often requires getting up at 4am, and driving long distances to cover each other. This team of MAs endures a lot throughout the week and are ready to do it again day after day to support GSD Mohs, Dr. Dang, and each other.
Our COO, Dan Martin will be visiting our winners in-person the first week of April to personally congratulate. Well done!
“Always a pleasant experience with the staff and Dr. Raskin was very professional, as usual, and courteous and left me with no questions to ask.” –Concord Patient
“She, Dr. Fang, has taken care of me for years and I’d trust her with my life.. She works fast and leaves no surgical scars..+ She cares about her patients!” –Albany Patient
“This was my first visit and I believe Dr. Menkes is very competent and honest doctor. And the staff is also excellent. They were helpful, efficient, and cheerful.” –Mountain View Patient
“All employees were extremely pleasant. Mr. Jepson is personable, professional, and takes time to explain what he sees. Thank you to everyone!” –Turlock Patient
“Dr. Call was very sensitive to the needs of my elderly father. He offered clear options to help us make an informed decision as to the best procedure.” –Livermore Patient
“As a new patient, my initial visit was a wonderful experience. everyone was profession, handled with expedience and all my medical concerns were addressed. I was also able to schedule an appointment for my 86 year old mother without problem.” –Brentwood Patient
“This wonderful doctor is always happy and professional; very educated and will often carefully research her recommendations re side affects for your individual needs. Her staff is truly delightful and also professional. They know their ‘stuff.’ The office is well kept and clean. I have been a loyal patient for almost 10 years.” –Alamo Patient
GSD is now measuring Patient Satisfaction (PSAT). Understanding our patient satisfaction scores gives our providers and staff insights into various aspects of the patient experience, from the effectiveness of medical care provided to their level of empathy and more. This gives us the data we need to continuously improve while also showing our patients we value their feedback.
Patients who are satisfied with their provider are more likely to tell others about their experience, which can help our practices keep new patients coming through the doors.
Patient satisfaction surveys go out after a patient’s appointment. We send patients six questions and report the data to providers and our operations team monthly.
We started this survey in January and look forward to providing more insight, sharing successes, and finding opportunities to improve the care we provide.
To the right is a glimpse of the reporting. Ask your office manager for the details on your clinic.
Color changes from green to red indicate the level of positive (green) or negative (red) changes from the previous month.
Overall PSAT rating for February was 85.4%.
Have you been curious to see our After photos of the lab? Well, wait no more!
Drs. Green and McCalmont along with their excellent lab team are putting their new space to good use. Take a look!
Just a few of the many shout-outs we have received:
Annie Atanesyan – Fresno
“I would love to give a shoutout to ANNIE, who has been incredible TEAM PLAYER! She has taken on many roles in our office and has done an amazing job. Her willingness to help without hesitation and great sense of humor have made the work environment as stress free as possible. She is dependable, a hard worker and just a great person all around.” – Evelyn Ascencio
Elliott Call, MD – San Ramon & Livermore
“We overlap 2 days and Dr. Elliott Call is a pleasure to work with. He is collaborative & collegial. I’ve changed a few things in my clinical practice with his up to date influences. It’s great to have another provider to pepper with for information or advise pertaining difficult cases.” – Marie Goh, PA-C
Lam Le, PA-C – Merced & Brentwood
Shout out to Lam Le!! Always going above and beyond for his patients!! Loved by staff & patients alike!! Very optimistic & friendly. Just a joy to work with!! Thank you Lam!! You rock!! – Tiffany Trujillo
Jessica Serrato, Medical Receptionist, Lodi
“Shout out to Jessica for running the front office smoothly. As we are all learning a new system and had challenges she did not once think about giving up. She is continuously helping the other two front office staff that continue to have problems with learning the system. She makes my job as a office manager easier because I know the front office is taken care of. Good job, Jessica.” – Dolores Sosa
We’re collecting shout-outs for our next edition. Tell us who is making GSD a great place to be for patients and co-workers!
SUBMIT YOUR SHOUT-OUT HERE!
Is there something else you’d like to see in our newsletter? Email us at marketing@gsdermca.com.